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Roles adding with default division even when the user is in another division.

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  • 1.  Roles adding with default division even when the user is in another division.

    Posted 04-28-2022 11:47
    No replies, thread closed.
    Since they fixed the divisions issue under People >Roles. Now if you add a role to a user and you have more that one division it adds the roles with the default division even when the user is not in that division. Before it added the division the user was in. I have opened a call with support.
    #SystemAdministration

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    Andrew Lewis
    Health Management Ltd
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