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  • 1.  Roles and Permissions - Quality

    Posted 20 days ago

    I see our cloud system just got updated with some new quality permissions for evaluations, forms, and surveys.  Is anyone able to point me to the announcement or any details about what changed? 

    Thanks!


    #Other

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    Mathew Erickson, Assistant VP, IT Applications Support
    Retail Finance International Holdings, Inc.
    mathew.erickson@syf.com
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  • 2.  RE: Roles and Permissions - Quality

    Posted 20 days ago

    Hello Mathew,

    Welcome to the Community! I believe this is the announcement that you are looking for.



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    Jason Kleitz
    Online Community Manager/Moderator
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  • 3.  RE: Roles and Permissions - Quality

    Posted 20 days ago

    That one is from 2020, this change just happened this morning. 



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    Mathew Erickson, Assistant VP, IT Applications Support
    Retail Finance International Holdings, Inc.
    mathew.erickson@syf.com
    ------------------------------

    Original Message


  • 4.  RE: Roles and Permissions - Quality

    Posted 20 days ago

    Oops! My apologies. I didn't notice the date when I found the article.



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    Jason Kleitz
    Online Community Manager/Moderator
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    Original Message


  • 5.  RE: Roles and Permissions - Quality

    Posted 20 days ago

    Hello @Mathew Erickson.

    Are you talking about this one? 

    https://help.genesys.cloud/announcements/genesys-cloud/screen-recording-evaluations-and-surveys-permissions-change/

    https://help.genesys.cloud/release-notes/genesys-cloud/may-6-2020/



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    Arthur Pereira Reinoldes
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  • 6.  RE: Roles and Permissions - Quality

    Posted 20 days ago

    No, that is from 2020, this one just happened this morning. 



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    Mathew Erickson, Assistant VP, IT Applications Support
    Retail Finance International Holdings, Inc.
    mathew.erickson@syf.com
    ------------------------------

    Original Message


  • 7.  RE: Roles and Permissions - Quality

    Posted 20 days ago

    Hello Mathew:

    The latest release new I found relative to evaluations and forms is the April 20th. Please, see the link below if you can find what you are looking for.

    Genesys Cloud – April 20, 2026 - Genesys Cloud Resource Center

    Regards



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    Gustavo Pellegrino
    Solution Consultant Manager
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  • 8.  RE: Roles and Permissions - Quality

    Posted 6 days ago

    You can also try Ask Me in the Orchestrators Portal. It's an AI assistant from Genesys that has been really helpful for questions like this. I've been using it a lot lately, and it usually points to the relevant announcements, release notes, or documentation pretty quickly.



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    Raphael Poliesi
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