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Issues were found during the GA release of Outbound Digital Rules, causing a rollback and disablement of this new feature. We're currently working on the issue, and we will re-release this feature once the issue is fixed and tested. We will continue to update you as we go through this process. Original release notes are below:
Pre-contact and post-contact rule sets for outbound digital campaigns
Outbound administrators can now create pre-contact and post-contact rule sets and apply them to digital campaigns, such as SMS campaigns. This feature enables administrators to define conditions for the campaign to evaluate before or after a digital interaction occurs. Administrators can also use the feature to define actions the campaign takes when it meets those conditions. For more information, see Rule management overview. This feature requires one of the following subscriptions: Genesys Cloud User 2 or Genesys Cloud User 3.
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