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  • 1.  Rounting > Emergencies permission enables all telephony permissions as well.

    Posted 11-14-2018 08:50
    Edited by Sajid Abbas 11-14-2018 08:51
    No replies, thread closed.
    Communiteers,

    We have a requirement to let the supervisor (or his/her designate) have an ability to activate/deactivate emergencies. To enable this in the custom role we created for those users we need to enable below permission as per this article (Activate/Deactivate Emergencies) 

    • Telephony > Plugin > All permission

    Our intention was only to provide Routing section to this group of users but above permission seems to be clubbed with telephony too.


    Moreover there seems to be no way we can segregate telephony and routing permissions specific to emergencies. This unnecessary provision carries the risk of unexpected or unintended changes in edges or trunks. Any way we can enable only routing section for this group of users? 




    #Omni-ChannelDesktop/UserInterface
    #SystemAdministration
    #Telephony

    ------------------------------
    Cheers,
    Sajid Abbas Malek
    Al-Futtaim Technologies - Dubai
    ------------------------------


  • 2.  RE: Rounting > Emergencies permission enables all telephony permissions as well.

    Posted 11-20-2018 06:45
    No replies, thread closed.
    @George Ganahl

    Any insights on this?​

    ------------------------------
    Cheers,
    Sajid Abbas Malek
    Al-Futtaim Technologies - Dubai
    ------------------------------

    Original Message


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