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  • 1.  Routing Call Based on Null ANI

    Posted 04-04-2023 10:11
    No replies, thread closed.

    Trying to make a SWITCH statement to route calls based on "null" ANI (specifically internal calls from agents).  Not having much success.  Any ideas?


    #ArchitectureandDesign
    #Routing(ACD/IVR)
    #SystemAdministration
    #Telephony

    ------------------------------
    Sean Osborne
    Roper St. Francis Healthcare
    ------------------------------


  • 2.  RE: Routing Call Based on Null ANI
    Best Answer

    Posted 04-04-2023 16:35
    No replies, thread closed.

    I dont think you get null ANI for internal caller. there will be a SIP address associated. you can view the conversation details in the API Explorer.

    something like Contains(Call.Ani, "sip:") and Contains(Call.Ani, "@localhost") should work



    ------------------------------
    Muhammad Zubair Awan
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    Original Message


  • 3.  RE: Routing Call Based on Null ANI

    Posted 04-04-2023 16:50
    No replies, thread closed.

    Perfect!  Contains(Call.Ani, "@localhost") worked.  Thanks!



    ------------------------------
    Sean Osborne
    Roper St. Francis Healthcare
    ------------------------------

    Original Message


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