Genesys Cloud - Main

The simplest solution is to use the evaluate schedule tool in Architect to check one of your operational schedules. From that tool you will have exit path for open closed holiday and emergency. 

When the Call comes into the call Flow it checks that schedule and then we'll route below the path that meets the schedule at that point in time. From there you just have different transfer points or different routing depending on whether you're open or closed. 

In your particular case you might have to have different operational schedules for each of the cues and then look at them sequentially as you're going through the call flow.

Your other option would be a data table that has the cues and the times, reading that data table and comparing it with the current time, and then making a decision on which to use.

I really like the idea of using a data table as we are trying to leverage them more. Do you happen to have an example of what the table could look like? 

The simplest solution is to use the evaluate schedule tool in Architect to check one of your operational schedules. From that tool you will have exit path for open closed holiday and emergency. 

When the Call comes into the call Flow it checks that schedule and then we'll route below the path that meets the schedule at that point in time. From there you just have different transfer points or different routing depending on whether you're open or closed. 

In your particular case you might have to have different operational schedules for each of the cues and then look at them sequentially as you're going through the call flow.

Your other option would be a data table that has the cues and the times, reading that data table and comparing it with the current time, and then making a decision on which to use.

The simplest solution is to use the evaluate schedule tool in Architect to check one of your operational schedules. From that tool you will have exit path for open closed holiday and emergency. 

When the Call comes into the call Flow it checks that schedule and then we'll route below the path that meets the schedule at that point in time. From there you just have different transfer points or different routing depending on whether you're open or closed. 

In your particular case you might have to have different operational schedules for each of the cues and then look at them sequentially as you're going through the call flow.

Your other option would be a data table that has the cues and the times, reading that data table and comparing it with the current time, and then making a decision on which to use.