MINNELLYJAKELINELU | 2018-11-26 21:01:46 UTC | #1
Good Morning. We want to load a list of phone numbers that start with +594 to send them by another outgoing route different from the rest, the numbers with prefix of +594 will be sent by the trunk with a SIP +593 package that is the correct one To make calls from Ecuador . Only the +594 is being used as an identifier and differentiator to send it through another output route. We have a problem activating a campaign with a contact list that has phone numbers that begin with the prefix +594 as it seems that the connection has been lost and the calls and interactions icon is red. The call loses the audio, but we must help validate the reason for the missed session error in some opportunities and why the call and interaction icons are placed in red. This only happens if the Contact List is loaded in the telephone column with prefix +594 because if it has the normal prefix, the calls are output correctly.
Regards,
tim.smith | 2018-11-27 15:26:35 UTC | #2
For the first part, you can configure your number plans to route outbound calls to different trunks based on the number being dialed. This is more of a product configuration question though, which is more appropriate for the PureCloud Community Forum.
MINNELLYJAKELINELU, post:1, topic:4041
We have a problem activating a campaign with a contact list that has phone numbers that begin with the prefix +594 as it seems that the connection has been lost and the calls and interactions icon is red. The call loses the audio, but we must help validate the reason for the missed session error in some opportunities and why the call and interaction icons are placed in red.
This needs to be investigated by PureCloud Care.
system | 2018-12-28 15:26:37 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 4041