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  • 1.  Routing Schedule

    Posted 09-06-2023 21:26
    No replies, thread closed.

    Hi, doew anyone know how do we check the audit for who made the changes for routing,emergency group and schedule in Routing?

    Do we have audit trail for this?


    #ArchitectureandDesign
    #Implementation
    #API/Integrations
    #Roadmap/NewFeatures
    #Routing(ACD/IVR)
    #Unsure/Other

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    Mohamad Izreen Naim Abdul Wahoob
    ITApps Sdn Bhd
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  • 2.  RE: Routing Schedule

    Posted 09-15-2023 17:41
    No replies, thread closed.

    Look under Telephony and then Emergency Group, Schedule and Schedule Group.



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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