Genesys Cloud - Main

Hi All,

Creating a New Rule with the Contact list column and its working good with Campaign dialing.

There is a requirement to avoid calls between 7PM to 11PM for example.

Exception is only for this Rule, Remainings Rules will continue to execute. 

Could someone guide the possible way to avoid outbound calls during a particular time.

#Outbound

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NARENDRA KATURI
Infosys Limited
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I use Contactable Time Sets to avoid calling at specific times.

 If you're wanting the system to still try to dial the lead, but have the rule stop it from being dialed, and then do other stuff in the rules during that 7pm-11 pm window, then you could find/build an api endpoint that returns the hours value and call it from a data action in a pre-call rule. If it returns a value between 7pm-11pm, the action is to do not dial. 

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Eric Berkshire
New American Funding, LLC
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