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  • 1.  Rule‑Based Decisions

    Posted 04-29-2026 09:25

    Hi everyone,

    A few days ago, I watched a course about Rule‑Based Decisions and found it interesting. The issue I'm having is that I don't see the option in my Genesys environment - neither the menu nor anything in Architect. I'm not sure if a specific license or something like that is required. I do have Master Admin permissions.

    Regards


    #ArchitectandDesign

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    Cesar Pereira
    Sr Software Engineer
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  • 2.  RE: Rule‑Based Decisions

    Posted 04-29-2026 09:44

    Hello Cesar,

    With the Master Admin role, you should have access to this however I would make sure that you have the BusinessRulesSchema > View, Add, Edit, and Delete permissions. I would recommend starting here and creating a rules schema, decision table, and then you should be able to add that to an Architect flow.



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    Jason Kleitz
    Online Community Manager/Moderator
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  • 3.  RE: Rule‑Based Decisions
    Best Answer

    Posted 04-29-2026 09:45

    Hi Cesar, good Day

    I found the following on resource center - https://help.genesys.cloud/articles/rule-based-decision-pricing/

    https://help.genesys.cloud/articles/rule-based-decisions-overview/

    Rules-based decisions feature must be purchased via AppFoundry

    Regards



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    Stephan Taljaard
    EMBEDIT s.r.o
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  • 4.  RE: Rule‑Based Decisions

    Posted 04-29-2026 09:50

    Hi Cesar,

    I think Rule-Based Decisions is not available by default in Genesys Cloud, even if you have Master Admin access.

    It's actually delivered as an AppFoundry integration, so you'll need to install it first in your org.

    You can find it here:
    https://appfoundry.genesys.com/filter/genesyscloud/listing/32934739-45a3-42b4-b68a-ed87f0f23c8a



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    Phaneendra
    Technical Solutions Consultant
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  • 5.  RE: Rule‑Based Decisions

    Posted 04-29-2026 10:58
    One additional comment...
    This feature is good, you just have to be careful not to make it too expensive.
     
    There's a limit of 50,000 decisions and exceeding that will incur charges.
     
    So, depending on your use case, use architect can be better 


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    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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  • 6.  RE: Rule‑Based Decisions

    Posted 04-29-2026 12:19
    Thanks everyone for your responses. It's a good feature, but I'm not as keen on it anymore since it would be quite expensive. I'll keep using Architect


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    Cesar Pereira
    Sr Software Engineer
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