Hello, 

I'm having trouble finding the reports menu that the below instructions refrerence, can someone provide screenshots?  I'm looking to run a report for the alerts that we have setup for different time periods.  Thank you!

ed on the metrics and thresholds you've configured.

1. Access the Reports Menu

• Log in to your Genesys Cloud account.

• Navigate to the Reports section in the main navigation menu.

2. Select the Alert Report

• In the Reports menu, look for Alerts or Alert Reports (depending on your deployment and service).

• Click on the specific alert report you want to run.
  This could be a standard alert report showing all triggered alerts, or a custom alert report if you've created one.

3. Configure Report Parameters

• Use the parameters available to filter the data:

  • Date range – choose start and end dates for the alert history.

  • Service/tenant – filter by the service or tenant where the alerts originated.

  • Alert type – select specific alert categories (e.g., performance, quality, availability).

  • Severity – filter by critical, warning, or info alerts.

• Adjust filters to focus on the time period or service you care about.

4. Run the Report

• Once parameters are set, click Run Report.

• The report will display a list of alerts with details such as:

  • Trigger time

  • Alert name and description

  • Affected service/tenant

  • Severity

  • Resolution status (if available)

5. View and Export Results

• You can view the report in the browser, print, or export it to CSV/PDF for sharing.

• Genesys Cloud also supports scheduled exports for recurring alert summaries Genesys Community.

Hi Jason,

If I understood correctly, you're trying to access the alerts report. I've included a screenshot below showing the path to access it:

The path you referenced appears to be the old path, which has already been discontinued.

I hope this helps!