Genesys Cloud - Main

Hi all - 

Our organization uses Genesys Cloud for our local services; however, we also use a different Genesys Cloud based platform for our national services. Curious if you've had agents run multiple genesys systems at the same time? If so, do you know how to prevent one timing out? Or do you know how to ensure calls/alerts are not missed due to toggling between tabs? Thanks in advance! 

Hi Toni,

I came across this article which may be helpful regarding multiple concurrent logins in Genesys Cloud:

https://help.genesys.cloud/faqs/why-do-multiple-concurrent-logins-cause-problems/

Hopefully others in the community who have run multiple Genesys environments simultaneously can share their experience as well.

thank you for your reply! The agents are using separate log ins/accounts, but they keep having issues with using both at the same time. Trying to find a workaround. Thank you again though!