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  • 1.  Runtime data playback in Hebrew

    Posted 03-21-2024 07:31

    Hello Community,

    can you please recommend third-party TTS engine that also supports "runtime data playback" (for sums and dates) in Hebrew?

    Thanks,


    #ArchitectureandDesign
    #Integrations

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    Irina Milstein
    ITNAV-Pro Ltd.
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  • 2.  RE: Runtime data playback in Hebrew

    Posted 29 days ago

    Genesys Enhanced Text to Speech (TTS) uses Microsoft and Google in the background, and both support Hebrew.  All the TTS engines support sums and dates.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Runtime data playback in Hebrew

    Posted 28 days ago

    Hi Robert,

    we are now trying to use Google TTS, and in full sentences it plays the sums correctly. But if I just need to play a variable which value is, for example, 8500, how can I explicitly set its type (a sum or a sequence of characters)? Is it possible to set SSML tag?



    ------------------------------
    Irina Milstein
    ITNAV-Pro Ltd.
    ------------------------------



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