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  • 1.  Runtime data playback in Hebrew

    Posted 03-21-2024 07:31
    No replies, thread closed.

    Hello Community,

    can you please recommend third-party TTS engine that also supports "runtime data playback" (for sums and dates) in Hebrew?

    Thanks,


    #ArchitectureandDesign
    #Integrations

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    Irina Milstein
    ITNAV-Pro Ltd.
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  • 2.  RE: Runtime data playback in Hebrew
    Best Answer

    Posted 03-30-2024 20:01
    No replies, thread closed.

    Genesys Enhanced Text to Speech (TTS) uses Microsoft and Google in the background, and both support Hebrew.  All the TTS engines support sums and dates.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Runtime data playback in Hebrew

    Posted 03-31-2024 01:29
    No replies, thread closed.

    Hi Robert,

    we are now trying to use Google TTS, and in full sentences it plays the sums correctly. But if I just need to play a variable which value is, for example, 8500, how can I explicitly set its type (a sum or a sequence of characters)? Is it possible to set SSML tag?



    ------------------------------
    Irina Milstein
    ITNAV-Pro Ltd.
    ------------------------------