Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  S3 bulk exporting

    Posted 08-26-2020 16:11
    No replies, thread closed.
    Hello,
          I setup a S3 bulk integration and created a policy for 2 days ago to run for one day. Couple of questions i am hoping someone knows the answers to.

    1. Once you've added the bulk export option to the policy when does it start to export?
    2. How long does it take to export?
    3. Is there a limit on how many recordings it will export in a day?

    TIA
    #QualityManagement

    ------------------------------
    Chris Dalziel

    ------------------------------


  • 2.  RE: S3 bulk exporting

    Posted 08-31-2020 01:30
    No replies, thread closed.
    The policy is not a bulk export - you have to do that through the API.  The policy will create a copy of each NEW recording in the S3 bucket and in Genesys Cloud.  Check out the bulk export tutorial in the API:. https://developer.mypurecloud.com/api/tutorials/recordings-bulk-actions/index.html?language=python&step=1

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: S3 bulk exporting

    Posted 12-16-2022 09:51
    No replies, thread closed.
    Is it possible per the bulk API to search on calls based on DNIS that come from particular area code?  We have the s3 integration working and downloading all calls.  Now, I want to take all recordings into our 303 area code numbers to be included in a bulk recording job.  If this is possible, any hint at the filter i would create to the bulk job would be great!

    TIA, Clayton Curtis

    ------------------------------
    Clayton Curtis
    Enova Online Services, Inc.
    ------------------------------

    Original Message


  • 4.  RE: S3 bulk exporting

    Posted 12-16-2022 17:48
    No replies, thread closed.
    Have you tried the conversation query with following segment filter? I suggest using Analytics Query Builder tool to verify the outcome first. 

    "predicates": [
    {
    "type": "dimension",
    "dimension": "dnis",
    "operator": "matches",
    "value": "+XXXX"
    }
    ]

    Cheers
    Zubair

    ------------------------------
    Muhammad Zubair Awan
    ------------------------------

    Original Message


Related Content