thealb | 2020-02-07 15:58:28 UTC | #1
Issue Synopsis: Call logs created by the PureCloud Embedded Client do not show in the feed of either associated object in Salesforce.
Details: I believe the cause of this is because the Embedded Client does an initial insert of the task record when the connection to PureCloud is first made. This initial task record has no WhatId or WhoId information. (It's also missing duration, etc. That's expected though.) The Embedded Client does an update later in the call to save the WhatId, WhoId, Duration, etc. This update does not seem to make it into the Feed as a "call log post" entry.
When I test out the CTI savelog outside the Embedded Client, I get the same performance: If I do an insert and update, I get no feed entry. If I do just an insert (with WhatId populated), Salesforce does create a feed entry for the whatId record.
Has anyone else seen this performance? If so, how did you resolve? Is there any way to have the Embedded Client do a single save of the task at the end of the call? Any other ideas/suggestions would be appreciated.
Thanks!
Chris
system | 2020-03-09 15:54:19 UTC | #2
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