Genesys Cloud - Main

Hi

I've recently begun setting up 'Campaign Management' in Salesforce.

I'm at the initial stages of the setup although I've come across a hurdle.

I've successfully added 'members' (aka contacts) to the campaign in Salesforce however I'm finding that real-time updates to the 'members' (contacts) in Salesforce aren't updating and syncing to the contact list in PureCloud. 

For example, if we update the phone number post insertion, the number won't update.

Any thoughts on this?

@Nirodha Udawela​

#Outbound

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[Peter] [Dimatulac]
[BizCover][Workforce Optimisation Manager][Australia]
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You need to make sure that you are clearing the "synced to Purecloud" checkbox when you update the field.  This tells the Apex code running in SF that the campaign member needs to be re-synced: https://help.mypurecloud.com/articles/resync-campaign-members/

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Richard Schott
Genesys - Employees
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Original Message:
Sent: 06-02-2019 20:21
From: Peter Dimatulac
Subject: Salesforce Campaign Management

Hi

I've recently begun setting up 'Campaign Management' in Salesforce.

I'm at the initial stages of the setup although I've come across a hurdle.

I've successfully added 'members' (aka contacts) to the campaign in Salesforce however I'm finding that real-time updates to the 'members' (contacts) in Salesforce aren't updating and syncing to the contact list in PureCloud.

For example, if we update the phone number post insertion, the number won't update.

Any thoughts on this?

@Nirodha Udawela​

#Outbound

------------------------------
[Peter] [Dimatulac]
[BizCover][Workforce Optimisation Manager][Australia]
------------------------------