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  • 1.  Salesforce CTI

    Posted 03-28-2021 17:23
    No replies, thread closed.
    Hi,
     How can we pass information selected by caller via IVR menu choice into Salesforce CTI? For example, if the IVR menu says: please select the product you are calling about with choices 1, 2 for Product A and Product B, and if the caller selected 1 as the option, then we want the agent to know that was the choice made by the caller.
    #Routing(ACD/IVR)

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    Ahgp Gopal
    Novo Nordisk Inc.
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  • 2.  RE: Salesforce CTI

    Posted 10-06-2021 11:52
    No replies, thread closed.
    hi
    are you working with purecloud and are you using GenesysCloud for Salesforce connector?
    if yes, here the informations: https://help.mypurecloud.com/articles/customize-interaction-details/?showSplash=true

    L

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    Luca Assandro
    Lutech S.p.A.
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    Original Message


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