Hi James.
So it seems that the user being used in the integration is missing some permissions.
Check if this user has the System Administrator role, and also make sure the settings I mentioned in this section are enabled: OAuth and OpenID Connect Settings.
Original Message:
Sent: 10-17-2025 03:12
From: James Hinojosa
Subject: Salesforce data action - remote endpoint error in testing
Hi Gabriel,
No we've not gone that exotic yet, we're just trying to get the out of the box bits working first.
These specifically (we're using the get account by phone# to test)
------------------------------
James Hinojosa
Genesys Cloud Manager
Original Message:
Sent: 10-16-2025 13:49
From: Gabriel Garcia
Subject: Salesforce data action - remote endpoint error in testing
Hi James
Which API are you trying to access? Is it a customizable one?
------------------------------
Gabriel Garcia
NA
Original Message:
Sent: 10-16-2025 09:14
From: James Hinojosa
Subject: Salesforce data action - remote endpoint error in testing
Thanks so much for taking the time to help. It is indeed the Salesforce Data Actions we're testing at the moment.
These are the outputs from our attempts, there doesn't seem to be any failures that I can see Salesforce side but Genesys side we're still getting an error.
Salesforce side: 
Genesys test side:
{
"message": "Unauthorized",
"code": "unauthorized",
"status": 401,
"messageParams": {},
"contextId": "xxx",
"details": [
{
"errorCode": "ACTION.REMOTE_ENDPOINT"
}
],
"errors": [
{
"message": "REST call for action execute failed. Message: Request to backend service failed. Response from web service: [{\"message\":\"This session is not valid for use with the REST API\",\"errorCode\":\"INVALID_SESSION_ID\"}] [xxx]",
"code": "UNAUTHORIZED",
"status": 401,
"messageParams": {},
"details": [],
"errors": []
}
]
}
------------------------------
James Hinojosa
Original Message:
Sent: 10-15-2025 22:48
From: Gabriel Garcia
Subject: Salesforce data action - remote endpoint error in testing
Hello James,
We have a few methods to evaluate this.
Which approach are you using for the Data Actions? Are you using Salesforce Data Actions?
If so, did you configure a user in the credentials? In that case, you'll need to check the response in Salesforce when executing this Data Action, as it might be related to an unauthorized access issue.
Type of integration:
Credential configuration:
Now below is where you can validate the user's access response - when accessing the Data Action, it is displayed in this section:
Users → And click on the user that was used in the integration. → Login History
And to resolve this error when trying to access the Data Action, you need to enable a setting in the following section:
OAuth and OpenID Connect Settings
------------------------------
Gabriel Garcia
NA
Original Message:
Sent: 10-15-2025 04:40
From: James Hinojosa
Subject: Salesforce data action - remote endpoint error in testing
Hi all,
Wondering if anyone has encountered this and if so, knows a solution.
We're testing setting up a salesforce data action and are getting an error at the execute phase
"message": "Unauthorized",
"code": "unauthorized",
"status": 401,
"messageParams": {},
"contextId": "xxx",
"details": [
{
"errorCode": "ACTION.REMOTE_ENDPOINT"
}
],
"errors": [
{
"message": "REST call for action execute failed. Message: Request to backend service failed. Response from web service: [{\"message\":\"This session is not valid for use with the REST API\",\"errorCode\":\"INVALID_SESSION_ID\"}] [xxx]",
"code": "UNAUTHORIZED",
"status": 401,
"messageParams": {},
"details": [],
"errors": []
}
]
}
We believe this is a problem Salesforce side given the request to backend service note on the failure, but we don't know exactly what we need to adjust to correct.
Thank you,
James
#PlatformAPI
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