Genesys Cloud - Main

Hello,

We actively use the Genesys Cloud for Salesforce integration (the one using openCTI).
Salesforce is rolling out the Winter 26 release, which is available in our sandboxes for a few days.

Since that, we noticed some errors on the package, for all Salesforce environments that are now under Winter 26.

For example, if we go to Setup > Installed Packages > Configure > Routing of Salesforce emails, the page won't load (it will show the loading icon forever).

When looking at the browser console, this error seems to be related:

{
	"event": {
		"descriptor": "markup://aura:noAccess",
		"attributes": {
			"values": {}
		},
		"eventDef": {
			"descriptor": "markup://aura:noAccess",
			"t": "APPLICATION",
			"xs": "G",
			"a": {
				"redirectURL": [
					"redirectURL",
					"aura://String",
					"G",
					false
				]
			}
		}
	},
	"exceptionMessage": "Access to EVENT 'force:registerHover' with access 'INTERNAL' is not allowed from namespace 'purecloud' in 'purecloud:PCEmailRoutingSettings'(COMPONENT)",
	"exceptionEvent": true
}

I found a recent similar issue, due to Winter 26 as well here: https://trailhead.salesforce.com/fr/trailblazer-community/feed/0D5KX00000gRG2a0AG

Does anybody has the same problem? We also opened a ticket on Genesys support side.

Hello Bertrand, 

I recommend working with support as they will need to investigate logs and such that we cannot do here in a public forum. They can also escalate this to the proper channels if necessary. 

Cheers, 

{	"event": {		"descriptor": "markup://aura:noAccess",		"attributes": {			"values": {}		},		"eventDef": {			"descriptor": "markup://aura:noAccess",			"t": "APPLICATION",			"xs": "G",			"a": {				"redirectURL": [					"redirectURL",					"aura://String",					"G",					false				]			}		}	},	"exceptionMessage": "Access to EVENT 'force:registerHover' with access 'INTERNAL' is not allowed from namespace 'purecloud' in 'purecloud:PCEmailRoutingSettings'(COMPONENT)",	"exceptionEvent": true}