Genesys Cloud - Main

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Salesforce Integration - where to set the region for the org login?

  Thread closed by the administrator, not accepting new replies.

  • 1.  Salesforce Integration - where to set the region for the org login?

    Posted 12-15-2020 03:57
    Edited by Matt Lawson 05-09-2022 09:34
    No replies, thread closed.
    EDIT: I've found this under the actual softphone OpenCTI config.

    I've set under the Shared Settings value the region my orgs are in, but when the plugin comes up to log into GC, it still looks like it's trying to log in by default to the US region.  Is there another place I need to tell Salesforce what region to use for the log into GC?
    #Ask Me Anything (AMA)
    #Integrations

    ------------------------------
    Vaun McCarthy
    NTT New Zealand Limited
    ------------------------------


  • 2.  RE: Salesforce Integration - where to set the region for the org login?

    Posted 01-24-2021 21:01
    No replies, thread closed.
    Please refer to this page:  Change the region of your Genesys Cloud organization - Genesys Cloud Resource Center (mypurecloud.com)

    You need to set in your Call Center Settings

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



Related Content