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  • 1.  Salesforce integration with purecloud

    Posted 07-16-2019 01:23
    No replies, thread closed.
    We have recently deployed Salesforce Lightning for a a test group and we are seeing a number of issues within the PureCloud. Close to 100% of interactions are displaying the following error message: "Failed to Save An Interaction Log" This issue only persists in Lightning and can be resolved by reverting back to Salesforce Classic. I have read over the Salesforce Lightning article: Salesforce Lightning Experience - PureCloud Resource Center The article mentions that "agents must have write access to fields that are used in Activity Field Mapping". I have granted this permission to all the activity fields although the issue still occurs.

    We tried this,still no luck
    : https://help.mypurecloud.com/articles/failed-to-save-interaction-log/
    #Integrations

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    Gopalakrishnan Mahadevan
    Accenture India
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  • 2.  RE: Salesforce integration with purecloud

    Posted 07-23-2019 21:33
    No replies, thread closed.
    Hi Gopalakrishnan

    You need to increase the character limits for each of the fields you have mapped. Your SF admin team will need to access the fields in question in Salesforce.

    ------------------------------
    [Peter] [Dimatulac]
    [BizCover][Workforce Optimisation Manager][Australia]
    ------------------------------



  • 3.  RE: Salesforce integration with purecloud

    Posted 07-25-2019 03:55
    No replies, thread closed.
    Thank you Peter.It works..Appreciated for your support.

    ------------------------------
    Gopalakrishnan Mahadevan
    Accenture India
    ------------------------------

    Original Message


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