Kleid_Gjataj | 2019-05-17 19:59:01 UTC | #1
I have a customer that is using the SF integration and poping a new tab for every incoming interaction.
The issue that we are experiencing is that once we have more than 3 SF tabs open, the calls keep ringing on the Agents WebRTC headset after they have answered the call
We have tried to hide and mute the integration from SF and only do the call handling though Purecloud, but the issue persists. Support hasn't been much help either.
Any suggestions would be appreciated
-Kleid
tim.smith | 2019-05-20 13:47:13 UTC | #2
Please continue to work with PureCloud Care and escalate with your TAM or Sales rep as necessary. The developer forum is not an alternative to product support.
system | 2019-06-20 13:47:16 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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