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Salesforce Plugin - voice Transcription API limit usage rate

  • 1.  Salesforce Plugin - voice Transcription API limit usage rate

    Posted 06-05-2025 19:23

    fransiska.hendra | 2022-09-22 22:09:37 UTC | #1

    hi All,

    I am using this repo https://github.com/MyPureCloud/purecloud-for-salesforce-einstein-example and https://github.com/mcphee11/salesforce-genesys-realtime-transcription it's about retrieve chat message using Lightning Component Event. And I use the same code to retrieve voice transcript as following:

    if(eventData.category==='conversationTranscription'){ for (const transcript of eventData.data.transcripts) { console.log("transcripts...")

    And result is:

    I have asked initial question in the forum earlier https://developer.genesys.cloud/forum/t/salesforce-plugin-voice-transcription-api/16260 to check how Purecloud API consume, and got right answer.

    And now I have further question, which is, if for example in the situation 500 agents loggedin same time and taking calls and we activate this transcription script, do Purecloud API will reach limit of API usage at a time ? How API usage limit concept work for this ?

    Thank you for advise in advance. Fransiska

    tim.smith | 2022-09-23 13:35:52 UTC | #2

    Hello, you can find information about rate limits in Genesys Cloud here: https://developer.genesys.cloud/platform/api/rate-limits

    fransiska.hendra | 2022-09-26 22:01:08 UTC | #3

    thaks Tim

    Fransiska

    John_Carnell | 2022-09-27 17:21:02 UTC | #4

    This post was migrated from the old Developer Forum.

    ref: 16406



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