Genesys Cloud - Main

@Matt Lawson - 

Just caught the Q&A with Richard Schott from November on Salesforce... that's a great demo. Thanks!

As a follow on: both Salesforce and Genesys Cloud have chat capabilities. Which to use? 

I have a solid idea about why you'd want to use that function in Genesys  (consolidation of workflows, metrics and WFM upside), but what's the Salesforce side of this story? 

Thanks!
Dean. 

#Integrations

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Dean Thames
Koch Business Solutions
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Thanks, Dean! I've added this question to my list. Keep an eye out for our next episode featuring Richard, which is due to drop later this week.

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Matt Lawson
Genesys - Employees
Manager, Online Communities
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Hi Dean,

As Matt mentioned, our man @Richard Schott discusses your​ question in the most recent episode of the Genesys Cloud Community Q&A Show. You can check it out here! :) Hopefully this helps!

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Cole Callahan
Genesys - Employees
Online Community Coordinator
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Original Message:
Sent: 02-10-2020 07:57
From: Matt Lawson
Subject: Salesforce Q&A

Thanks, Dean! I've added this question to my list. Keep an eye out for our next episode featuring Richard, which is due to drop later this week.

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Matt Lawson
Genesys - Employees
Manager, Online Communities
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