Genesys Cloud - Main

Can anyone provide the syntax and configuration that pops a new contact screen in Salesforce with caller ANI from Genesys Cloud? The documentation that I have reviewed are for chat or email interactions. I need to pop a new contact screen for VOICE with the caller ani. We are using Lightning Experience within Salesforce. I used the Set Participant Data with the attribute "SF_URLPop" and the value is set as "lightning/o/Contact/new?count=1&nooverride=1&useRecordTypeCheck=1&defaultFieldValues=Phone=Call.Ani". This does not work. Any guidance would be appreciated.
#ArchitectureandDesign

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Ronald Gray
1-800-Flowers.com
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Hi Ronald,

Silly question - have you got the action value set to Expression and substituting in the variable for ANI? eg:

append("lightning/o/Contact/new?defaultFieldValues=Phone=",Call.Ani)

Can you post a screen shot of your Set Participant Data action?




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Ramon Szeitszam
Spark New Zealand
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