fransiska.hendra | 2023-06-28 00:04:28 UTC | #1
hi Everyone,
Just wondering if anyone can help, we are using Salesforce SDFC, and got error "unable pick interaction" as following: and when we looked at browser console log, there's an error as following:
app.js:239 [streaming-client] Could not create WebRTC answer DOMException: Failed to execute 'createAnswer' on 'RTCPeerConnection': PeerConnection cannot create an answer in a state other than have-remote-offer or have-local-pranswer.
Just wondering if anyone can help ? is this problem with browser ? or client PC ?
Appreciate for any help
Thank you Fransiska
tim.smith | 2023-06-28 12:22:13 UTC | #2
Please open a case with Genesys Cloud Care to investigate this issue.
fransiska.hendra | 2023-06-29 01:05:19 UTC | #3
Ok Tim, thanks for advise.
Fransiska
John_Carnell | 2023-07-03 12:33:27 UTC | #4
This post was migrated from the old Developer Forum.
ref: 20731