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  • 1.  Salesforce's Call Center Detail disappear

    Posted 07-25-2022 06:38
      |   view attached
    No replies, thread closed.
    Hi,

        I'm just setup a new Salesforce's org and integrate with Genesys Cloud by installing the Genesys Cloud for Salesforce managed package. I'm trying to change CTI Adapter URL. Normally, it will be shown under Call Center Detail but it is disappear. Anyone face this issue before?

    Genesys Cloud for Salesforce managed package version is 4.11 (latest at the moment)

    Thank you.
    #Implementation
    #Integrations

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    Wasakorn Pakdeesan
    NTT (Thailand) Limited
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  • 2.  RE: Salesforce's Call Center Detail disappear

    Posted 07-26-2022 06:23
    No replies, thread closed.
    Hi Wasakorn,
    Yes, and apparently SF is already aware of this issue since Genesys team opened a case with them.
    Our Customer Care recommends also customers to open a case with Salesforce.



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    Fariborz Fassihianifard
    Genesys - Employees
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    Original Message


  • 3.  RE: Salesforce's Call Center Detail disappear

    Posted 07-27-2022 09:03
    No replies, thread closed.

    We just received an update from the Salesforce support team, who are reporting that the bug causing this on their end, and they have created a known issue for tracking: https://trailblazer.salesforce.com/issues_view?id=a1p4V000001cSsgQAE

    In the interim, our Care engineers have a workaround that should be able to get you up and running until Salesforce is able to resolve their issues.  I would recommend reaching out to the Care team to get additional guidance.  



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    Richard Schott
    Genesys - Employees
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    Original Message


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