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  • 1.  Same sessionId in three different Conversations

    Posted 09-27-2023 15:28

    Hi

    Maybe some of you can explain me how could be possible that 3 different conversations (3 outbound attempts dialed) separeted only for a few miliseconds could share the same sessionId...

     

    this is correct?


    #Outbound
    #Reporting/Analytics

    ------------------------------
    Juan Luis Aguilera Leon
    Interacciones Inteligentes S.A.
    ------------------------------


  • 2.  RE: Same sessionId in three different Conversations

    Posted 09-27-2023 16:19

    Conversation Detail - Duplicate Session IDs

    👆 answer



    ------------------------------
    Juan Luis Aguilera Leon
    Interacciones Inteligentes S.A.
    ------------------------------



  • 3.  RE: Same sessionId in three different Conversations

    Posted 09-27-2023 16:22

    Guess you found it faster :)



    ------------------------------
    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
    ------------------------------



  • 4.  RE: Same sessionId in three different Conversations

    Posted 09-27-2023 16:21

    I'm assuming this is from outbound dialer?

    Depending on the dialing algorithm, the system will batch up several outbound call requests into a single request, as a result we get the same session id. Session Ids are not always unique to a conversation id.

    https://developer.genesys.cloud/forum/t/conversation-detail-duplicate-session-ids/13509/3



    ------------------------------
    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
    ------------------------------



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