A place to ask questions, connect with others, and stay in the know
Maybe some of you can explain me how could be possible that 3 different conversations (3 outbound attempts dialed) separeted only for a few miliseconds could share the same sessionId...
this is correct?
Conversation Detail - Duplicate Session IDs
Guess you found it faster :)
I'm assuming this is from outbound dialer?
Depending on the dialing algorithm, the system will batch up several outbound call requests into a single request, as a result we get the same session id. Session Ids are not always unique to a conversation id.
Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.