Hi Michelle,
I've attached a csv and copied some a sample here and provided a screen shot. Basically each planning group is shown for the time period. The example is from a test platform so has limited data.
Time (UTC),Time (Europe/London),Planning Group,Forecast Service Level,Actual Service Level,Service Level Difference,Forecast Offered,Actual Offered,Offered Difference,Interactions Answered,Percent Answered,Abandoned,Percent Abandoned,Forecast Average Handle Time,Actual Average Handle Time,Average Handle Time Difference,Scheduled Agents,Actual Agents
2020-10-16T06:30:00.000Z,16/10/2020 07:30,General Demo - Message,0%,0%,0%,0,0,0,0,,0,,0,0,0,0,0.619264444
2020-10-16T06:45:00.000Z,16/10/2020 07:45,General Demo - Message,0%,0%,0%,0,0,0,0,,0,,0,0,0,0,0
2020-10-16T07:00:00.000Z,16/10/2020 08:00,General Demo - Message,0%,0%,0%,0,0,0,0,,0,,0,0,0,0,0
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Richard Chandler
Conn3ct
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Original Message:
Sent: 11-10-2020 02:37
From: Michelle Naidoo
Subject: Sample Report Intraday Monitoring
Hi team,
I'm looking for a sample report exported from the Intraday Monitoring by planning group csv format.
Regards
Michelle
#Ask Me Anything (AMA)
#Reporting/Analytics
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Michelle Naidoo
Bytes Systems Integration (a division of Altron TMT (Pty) Ltd)
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