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Sample Reports for Agent Performance

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  • 1.  Sample Reports for Agent Performance

    Posted 09-23-2020 12:55
    No replies, thread closed.
    Does anyone have examples of agent performance/productivity reports out of GCXI or WFM from your contact centers?
    What metrics do you find most important, and what tools are you using to provide the reports to agents/supervisors.

    Any examples would be appreciated.
    #Performance Management

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    ZoeBeatty
    Workforce Management Specialist
    Las Vegas Valley Water District
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