Genesys Cloud - UI New Features

Good morning UI team,

 I'm reaching out because I've encountered a bit of a puzzle that I haven't been able to resolve through our documentation or the videos available. I have a question and would really appreciate your insights.

When an agent selects the multipaneled workspace screen set that works best for them, are they able to save the configuration? And if they do save it, will it revert back to the saved version when any updates are rolled out? Our users have noticed that their updated selections for phone settings always revert back to the default settings whenever there's an update.

Appreciate the assistance.  

Good Morning Cressida,

We appreciate the feedback.  This should not occur. When you have a moment can you reach out to the support staff and have them log a ticket so we may troubleshoot this issue.

Thanks

Good morning UI team,

 I'm reaching out because I've encountered a bit of a puzzle that I haven't been able to resolve through our documentation or the videos available. I have a question and would really appreciate your insights.

When an agent selects the multipaneled workspace screen set that works best for them, are they able to save the configuration? And if they do save it, will it revert back to the saved version when any updates are rolled out? Our users have noticed that their updated selections for phone settings always revert back to the default settings whenever there's an update.

Appreciate the assistance.  

Good morning UI team,

 I'm reaching out because I've encountered a bit of a puzzle that I haven't been able to resolve through our documentation or the videos available. I have a question and would really appreciate your insights.

When an agent selects the multipaneled workspace screen set that works best for them, are they able to save the configuration? And if they do save it, will it revert back to the saved version when any updates are rolled out? Our users have noticed that their updated selections for phone settings always revert back to the default settings whenever there's an update.

Appreciate the assistance.  

Three things that might cause this that I can think of:

1. Browser is not saving any based on security settings like being in incognito mode.  
2. Users have Roaming Windows Profiles and are not saved on logout
3. User environments in a virtual system (Citrix/VMWare/Windows365) are not being saved

Are any of these in play here?

Good morning UI team,

 I'm reaching out because I've encountered a bit of a puzzle that I haven't been able to resolve through our documentation or the videos available. I have a question and would really appreciate your insights.

When an agent selects the multipaneled workspace screen set that works best for them, are they able to save the configuration? And if they do save it, will it revert back to the saved version when any updates are rolled out? Our users have noticed that their updated selections for phone settings always revert back to the default settings whenever there's an update.

Appreciate the assistance.