Genesys Cloud - Main

Hi All, 

I have several customers who use acd voicemail and the call back feature heavily, but they're pretty concerned about not being able to save the voicemails. Is there anyway to save an acd voice mail? I know it can be dug out of interactions, but seems like this would be a simple thing to do. 

Dean.
#SystemAdministration
#Telephony

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Dean Thames
Koch Business Solutions
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Hi Dean

If you look at the interactions with the ACD voicemail, there are 2 separate recordings and one of it is the voicemail. If I remember correct, the voicemail recording within the interactions is in black background.

Best Regards
MY

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MengYong
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Thanks MengYoung... 
We can make that work, but was hoping to keep the customer from having to go to the interactions section.... But they'll be in there anyway. 
You can also schedule the vm for a callback, but then you can't modify the callback after you save it.

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Dean Thames
Koch Business Solutions
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Original Message:
Sent: 04-02-2019 11:51
From: Meng Yong Choo
Subject: Saving ACD Voicemail

Hi Dean

If you look at the interactions with the ACD voicemail, there are 2 separate recordings and one of it is the voicemail. If I remember correct, the voicemail recording within the interactions is in black background.

Best Regards
MY

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MengYong
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