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  • 1.  Schedule a call back at a specific time

    Posted 01-03-2024 12:28
    No replies, thread closed.

    Dear All,

    I have the need that from the client's website, WhatsApp (ITR bot) or through a web form the client can schedule the return of a call at a specific time or in a time range that we can establish.

    We were reviewing the APIs and we see the callback scheduling is "Deprecated"
    POST
    /api/v2/outbound/campaigns/{campaignId}/callback/schedule
    Deprecated

    What alternatives do we have to achieve this functionality, I hope for your valuable help.

    Thanks 

    Ismael


    #Outbound

    ------------------------------
    Ismael Venturi
    Sixbell Peru S.A.C
    ------------------------------


  • 2.  RE: Schedule a call back at a specific time
    Best Answer

    Posted 01-03-2024 12:44
    No replies, thread closed.

    https://developer.genesys.cloud/devapps/api-explorer#post-api-v2-outbound-campaigns--campaignId--callback-schedule
    Expand it, it tells you what to use instead



    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------



  • 3.  RE: Schedule a call back at a specific time

    Posted 01-04-2024 14:06
    No replies, thread closed.

    Thanks Meliisa, if I had seen the "Deprecated" ad and it raised doubts about the use of the replacement API

    I need to make a call to the client that requests a call back based on a specific time or time range (for example calling them between 3pm and 4pm), but without having had a previous call from the client.

    With this API is it possible? because I see that it asks for the {conversationid} y {participantid}

    Thanks

    Ismael



    ------------------------------
    Ismael Venturi
    Sixbell Peru S.A.C
    ------------------------------

    Original Message


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