Genesys Cloud - Main

Is there a way for an agent to schedule a voice callback from an email interaction with a customer?

#ArchitectureandDesign
#Unsure/Other

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David Radcliff
Verizon USA
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Hi David, 

A time ago I needed it... I used an outbound campaign through the Script for callback, if necessary you can use API outbound too.

Button script component - Genesys Cloud Resource Center

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Button script component - Genesys Cloud Resource Center The button component on a script page adds a clickable button to trigger... [More] View this on Genesys Cloud Resource Center >

Genesys Cloud Developer Center

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Genesys Cloud Developer Center Developer-focused guides, tutorials, API Documentation, videos, and more for Genesys Cloud View this on Genesys >

Att,

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Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/
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I agree with Breno that a script button to run a data action to do this will be your best solution.

Check out this post on the dev center on one way to build the data action 

https://developer.genesys.cloud/forum/t/custom-action-create-callback/2671/10

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Steve Alix
EDCi
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We've implemented this using https://appfoundry.genesys.com/filter/genesyscloud/listing/59c44a27-fb86-4806-8640-18a99c7f544f because it has a more robust rules engine and ability for more control. 

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Maksim Gill
Eccentex (Advanced Case and Email Management Platform for Genesys)
https://www.eccentex.com/genesys
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