Workforce Engagement Management

I am working on trying to build a Schedule adherence tracker in excel by pulling data from Genesys cloud. I can not seem to get data to export properly for what I need it to do. Open to any suggestions or recommendations on efficient ways to track adherence. 

Could you provide specifics regarding 'cannot seem to get data to export properly'? API? Export from UI?

Knowing more about what you are trying to do would also be beneficial for folks to recommend something. Not knowing anything, my recommendation is to use the historical adherence available in Genesys Cloud. 

I am trying to find data for our Vendors agents schedule adherence over spans of time so I can establish trends or establish where the problems are. I was attempting to build a tracker in excel but the data I try and pull from Genesys isn't as in depth as I need. I wanted to ask the community if we had alternative ways to get more data out of Genesys.