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  • 1.  Schedule Agent Logout

    Posted 04-20-2022 12:59
    No replies, thread closed.
    Hello,

    Is there a way to create a schedule to automatically log out a set of agents at a specific time every day? 
    example: 10:00pm every night. Log out the following agents...
    Thank you
    #SystemAdministration

    ------------------------------
    Fay Nykerk
    Canon Medical Systems USA, Inc.
    ------------------------------


  • 2.  RE: Schedule Agent Logout

    Posted 05-29-2022 04:07
    No replies, thread closed.
    Hi Fay,

    This is currently not available.

    There is a new feature coming soon, but this is to auto-logout inactive users.

    You can find more details here:
    https://developer.genesys.cloud/forum/t/frequently-asked-questions/12251

    Original Message


  • 3.  RE: Schedule Agent Logout

    Posted 05-29-2022 15:46
    No replies, thread closed.
    What's important to note in the link Paulo sent through is that if you use SCIM integration or other integrations that rely on OAuth long-expiring tokens, this new feature will "break" that integration if you enable it.  You'll end up needing some separate automated process to continually generate new tokens to add into Azure etc.

    ------------------------------
    Vaun McCarthy
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    Original Message


  • 4.  RE: Schedule Agent Logout

    Posted 04-29-2023 00:14
    Edited by Maxim Tsvetov 04-29-2023 00:17
    No replies, thread closed.

    Hi Fay,

    It's been some time since your original post.  

    Not sure if this is still relevant, but I just want to add some additional information:

    Out of the box we do not offer ability to schedule agent logout at a specific time.

    1) Our standard option is ability to logout agents based on inactivity timeout. It is a global configuration.

    How to configure it is documented in our Resource Center:
    https://help.mypurecloud.com/articles/set-an-automatic-inactivity-timeout/

    2) It is also possible to create a custom script that would be able to use our Platform API to logout agents on schedule.

    Option 1 - custom application could be running outside of Genesys Cloud
    Option 2 - custom logic in a form of Architect Workflow that is triggered by Always Running campaign that is executed on schedule - inside Genesys Cloud



    ------------------------------
    Maxim Tsvetov
    Principal PS Consultant
    Genesys
    ------------------------------

    Original Message


  • 5.  RE: Schedule Agent Logout

    Posted 05-01-2023 19:21
    No replies, thread closed.

    Hello Max.  Thank you for providing the additional options. This is no longer a concern since we've set timing parameters to close the queue.

    appreciate your response.

    Have a great day!



    ------------------------------
    Fay Nykerk
    Canon Medical Systems USA, Inc.
    ------------------------------

    Original Message


  • 6.  RE: Schedule Agent Logout

    Posted 05-07-2023 20:56
    No replies, thread closed.

    Hi @Maxim Tsvetov the 1st option you provided did not work for us. I have existing case with support, would you be able to take a look?



    ------------------------------
    Vincent Sabolboro
    ATB Financial
    ------------------------------

    Original Message


  • 7.  RE: Schedule Agent Logout

    Posted 05-09-2023 09:26
    No replies, thread closed.

    Hi Vincent,

    Option 2 is based on the following API request:
    https://developer.genesys.cloud/authorization/oauth-apis/tokens-apis#delete-api-v2-tokens--userId-

    You can try if it works in your environment.


    Regards,
    Maxim Tsvetov



    ------------------------------
    Maxim Tsvetov
    Principal PS Consultant
    Genesys
    ------------------------------

    Original Message


  • 8.  RE: Schedule Agent Logout

    Posted 05-11-2023 10:54
    No replies, thread closed.

    @Maxim Tsvetov Option 2 is not feasible since we have agents having to stay longer for one reason and another then the API will kick them out of the system. If only Genesys can Option 1 works that would be great. 



    ------------------------------
    Vincent Sabolboro
    ATB Financial
    ------------------------------

    Original Message


  • 9.  RE: Schedule Agent Logout

    Posted 05-11-2023 10:59
    No replies, thread closed.

    Option 2 is basically full custom, so you can have different schedules for different groups...



    ------------------------------
    Maxim Tsvetov
    Principal PS Consultant
    Genesys
    ------------------------------

    Original Message


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