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  • 1.  Schedule Agent Logout

    Posted 24 days ago

    I saw a post from 2022/2023 regarding this. 

    Is there a way to schedule agents to be logged out at a specific time?

    I know of the Inactivity Timeout settings for the entire org but was wondering if an Auto Logout schedule had been added?

    Thanks in advance!


    #Implementation

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    Ken Pittman
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  • 2.  RE: Schedule Agent Logout

    Posted 24 days ago

    Olá @Ken Pittman, saudações do Brasil!

    No. Genesys Cloud does not currently support scheduling agent logouts at a specific time.

    The only native option is Inactivity Timeout, which is org-wide and activity-based, not time-based.
    WFM schedules and presence settings do not trigger automatic logout.

    While Genesys Cloud does not provide a native, time-based auto-logout feature, you can design a workaround by combining Genesys APIs with external automation.

    For example, you can:

    • Use an external scheduler (cron, Azure Function, Lambda, etc.)

    • Query the agent's schedule / working hours via Genesys APIs

    • When the configured time limit is reached, call the appropriate API to:

      • Set the agent to Out of Office / Offline

      • Or terminate the user session, depending on the level of enforcement required

    This approach relies on external execution, since Triggers and Workflows in Genesys Cloud are event-based and not time-based.



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    Fernando Sotto dos Santos
    Consultor Grupo Casas Bahia
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    Original Message


  • 3.  RE: Schedule Agent Logout
    Best Answer

    Posted 24 days ago

    Hello Ken,

    At this time, there is no way to log out agents at a specific time, however, I did find this Idea that is currently marked as Future Consideration in the Product Ideas Lab. I would recommend voting and commenting on that Idea to let our PM team know that you would find this feature useful. 



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    Jason Kleitz
    Online Community Manager/Moderator
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    Original Message


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