Workforce Engagement Management

Hello, 

I am looking to offer alternate shift options for our agents on a rotating basis instead of a 3–4-month timeframe.  At this time, our shift bids are very manual, having an option in GC along with the option to do them more often would be beneficial. Reviewing the blogs, I see that Pure Engage offered this as an option. Is this something that you are in the process of bringing back?

Thank you for reviewing.

HeidiK
Senior Supervisor Operations

#Scheduling

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Heidi Kelly
AAA Washington
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We would be interested in seeing this process be easier as well.

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Judy Jimenez, Call Center Operations Manager
CURE Auto Insurance
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Hi Hiedi, 

we are currently designing shift bidding-like functionality for Genesys Cloud WFM, with the view of having a beta release towards the end of the year and a general release in early 2024.

Our take will be slightly different to traditional bidding processes as employees will bid on their preferred Work Plan and not the resulting schedule/shift pattern.

If you would like to be part of the design process and be part of the user feedback session please consider signing up for the Genesys sponsor user program 

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Paul Wood
Product Manager for Genesys Cloud Workforce Management
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