Genesys Cloud - Main

Dear all,

I am creating a callback campaign for missed calls. The recording is getting inserted to list successfully using trigger. As per requirement i have to callback the customer after 30 min from the time of record creation. I have created a column in list where i am inserting the time. 

How i can create 30 min delay in dialing for each record? please help

Hi

Assuming you are executing a Workflow using trigger, one way is to add wait time in the Workflow before adding the record to the list

This is the way i am doing it now. But, looking for something which will be handled in outbound campaign level