Genesys Cloud - Main

Hi community

I receive a daily email report about agents' metrics (ASA, ACW, talk time…). I need to expand the list of recipients for these reports, but I can't find where to do that.

Can someone help me with this?

Thanks in advance

BR

Hello Ana,

You may want to revisit the Scheduled Exports that you have set up and add the new users to the exports.

Hi community

I receive a daily email report about agents' metrics (ASA, ACW, talk time…). I need to expand the list of recipients for these reports, but I can't find where to do that.

Can someone help me with this?

Thanks in advance

BR

Hi again

I haven´t found the answer in the documentation, which is why I'm looking for help to the wise community; moreover, I don´t see any option in the interface to add or modify recipients, whether or not I have a statistic link.

BR

Hello Ana,

You may want to revisit the Scheduled Exports that you have set up and add the new users to the exports.

Hi community

I receive a daily email report about agents' metrics (ASA, ACW, talk time…). I need to expand the list of recipients for these reports, but I can't find where to do that.

Can someone help me with this?

Thanks in advance

BR

Hi Ana

Currently you would need to recreate the Scheduled Export to change the recipients. There is an Idea: Ability to edit email recipients without having to delete and recreate the export that would be worth voting on and adding your comments

Hi again

I haven´t found the answer in the documentation, which is why I'm looking for help to the wise community; moreover, I don´t see any option in the interface to add or modify recipients, whether or not I have a statistic link.

BR

Hello Ana,

You may want to revisit the Scheduled Exports that you have set up and add the new users to the exports.

Hi community

I receive a daily email report about agents' metrics (ASA, ACW, talk time…). I need to expand the list of recipients for these reports, but I can't find where to do that.

Can someone help me with this?

Thanks in advance

BR