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  • 1.  Schedule group

    Posted 05-14-2021 10:55
    No replies, thread closed.
    Hello everyone,

    Can somebody help me with scheduling events in a call flow.
    I would like to add some Business hours to a call flow done using Architect. How can I do that?


    Thanks
    #ArchitectureandDesign

    ------------------------------
    Alessandro Leonzio
    SNAM S.p.A.
    ------------------------------


  • 2.  RE: Schedule group

    Posted 05-18-2021 14:19
    No replies, thread closed.
    Hi Alessandro, 
    More than happy to help you. Drop me an email below I will jump on a call with you. 
    Kind Regards

    ------------------------------
    warren beddie
    Noralogix PTY (Ltd)
    warren@noralogix.com
    ------------------------------



  • 3.  RE: Schedule group

    Posted 05-20-2021 02:35
    No replies, thread closed.
    it is very simple , please follow below steps 

    1. Routing
    2. Scheduling
    3. Schedules , creates schedules , example : one  for work hours 8 Am to 5 PM , another one for non work hour 5 pm to 8 am all days  , 
    4. Create Schedule Group , [ Workhours ]  open hours = workhours  and closed = nonwork hour
    5. go to your  callflow ,  you can add  evaluate schedule group from logical


    ------------------------------
    Noufal Ibrahim
    SMASCO
    ------------------------------



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