Hi Phaneendra,
The old thread is about inactive agents in the schedule.
Our question is about agent that are active, but will become inactive in the following weeks.
Until the last data the agent needs to be planned. After the last data the agent can't be planned.
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Geert Verheyen
Senior Consultant
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Original Message:
Sent: 02-27-2026 07:49
From: Phaneendra Avatapalli
Subject: Schedule of agent that will leave the company
Hi Geert,
I found a similar thread that explains how inactive agents are still handled in Workforce Management:
https://community.genesys.com/discussion/inactive-agents-remaining-on-the-schedule
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Phaneendra
Technical Solutions Consultant
Monash University
Australia
Original Message:
Sent: 02-27-2026 05:26
From: Geert Verheyen
Subject: Schedule of agent that will leave the company
- Contract end date.
How can the end date of an agent's contract be specified? If an agent has a contract that ends on date X, how can this be entered in Genesys Cloud so that the system takes it into account when generating a schedule?
Should we create an activity code "CONTRACT END" to remove these agents from a planning?
Or is there a better option to set the end data of a contract?
Thank you,
Geert
#ScheduleGeneration
#ScheduleManagement
#WFMConfiguration,BestPractices
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Geert Verheyen
Senior Consultant
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