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  • 1.  Schedule View Main Screen Permission

    Posted 09-18-2024 16:04
    No replies, thread closed.

    Hi team, 

    I have been looking around under permission and roles but unfortunately I have not figure it out, my profile has a lot of permissions but there is one that I'm interested in applying to our agents that is the possibility to view their schedule in the main page (Activity tab) without the need to go to Performance - Workspace, as well as it is easy to the view, do you know which is the permission that enables this view? Please find attach how the agent does see their Genesys, and how do I see mine (I place an schedule for myself to do the test :) ) 


    #Reporting/Analytics
    #SystemAdministration

    ------------------------------
    Santiago Sanchez
    Command Alkon
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  • 2.  RE: Schedule View Main Screen Permission

    Posted 09-19-2024 03:33
    No replies, thread closed.

    Hi Jairo, 

    On the Agent Activity Overview you should be able to see Gamification, Learning, Coaching, Quality and WFM topics based on the license and permissions.

    Check this article https://help.mypurecloud.com/articles/agent-activity-overview/

    You should be able to see something like this



    ------------------------------
    Javier Campos
    Schneider Electric Industries SAS
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  • 3.  RE: Schedule View Main Screen Permission
    Best Answer

    Posted 09-20-2024 03:41
    No replies, thread closed.

    Hi Jairo,

    I believe what you are looking for is the Workforce Management > Agent Schedule > View permission. I disabled this permission on one of my agent test accounts and the schedule disappeared and it came back when I re-added it. Just a note though that I had to log the test agent out and back in again before it worked. 

    Hope this helps!



    ------------------------------
    Patrick Mahaffay
    Roper St. Francis Healthcare
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  • 4.  RE: Schedule View Main Screen Permission

    Posted 09-23-2024 11:57
    No replies, thread closed.

    Thank you so much Patrick and Javier, it worked with Patricks indication :) 



    ------------------------------
    Santiago Sanchez
    Command Alkon
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    Original Message


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