Genesys Cloud - Main

Hi

You want to schedule a callback through a script to the agent that schedules it in case the agent does not find this interaction is eliminated.

It is possible to carry out this treatment on this interaction

Stay tuned to your comments
#Implementation
#Telephony

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jovan paixao
ESMT Consulting Sa de CV
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Sorry, lost something in the translation there!  I think you are asking about initiating a callback from a script for the agent.  As you probably know, agents can schedule callbacks using the button in the upper-right of the GC interface:  Schedule callbacks during a voice interaction - Genesys Cloud Resource Center (mypurecloud.com)

Alternatively, you can place this functionality in a script:  Schedule a callback in a script (agents) - Genesys Cloud Resource Center (mypurecloud.com).  I don't think you can specify routing back to the same agent using the built-in script tool for this, but if you call the create callback with a data action on a button in the script, you can specify the agent.  You can find the API for this here: https://developer.genesys.cloud/api/rest/v2/conversations/#post-api-v2-conversations-callbacks
I might be totally off, but if so, rephrase what you are looking for.  


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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
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