Genesys Cloud - Main

Can you schedule a callback x minutes/seconds as opposed to a set time.
#SystemAdministration

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Roisin floyd
Wren Data Ltd.
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Hi Roisin,

The approach I'd take is to create some variables on the script that you can put the date/time value into + a certain number of minutes. Say 15, 30 and 60 minutes.

Then on the script, create some buttons with the names "Callback in 15", "Callback in 30" etc. In the action for these buttons you could use Scheduled Callback and the appropriate variable.

I couldn't figure out the expression to use to pull in the date/time and do the addition, but in theory I think this would work.

You might have to use an Architect flow to set the variables as that seems to be better at handling expressions, then pass those variables into the Script.

Hope that helps you some,

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Craig Stevenson
https://www.linkedin.com/in/craig-stevenson-contact-centre-cx-specialist-b5249996/

QPC UK
https://www.linkedin.com/company/qpc/
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------Original Message------

Hi Roisin,

The approach I'd take is to create some variables on the script that you can put the date/time value into + a certain number of minutes. Say 15, 30 and 60 minutes.

Then on the script, create some buttons with the names "Callback in 15", "Callback in 30" etc. In the action for these buttons you could use Scheduled Callback and the appropriate variable.

I couldn't figure out the expression to use to pull in the date/time and do the addition, but in theory I think this would work.

You might have to use an Architect flow to set the variables as that seems to be better at handling expressions, then pass those variables into the Script.

Hope that helps you some,

------------------------------
Craig Stevenson
https://www.linkedin.com/in/craig-stevenson-contact-centre-cx-specialist-b5249996/

QPC UK
https://www.linkedin.com/company/qpc/
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