Darryn_Chang | 2018-11-29 01:57:01 UTC | #1
We use scheduled callbacks for our outbound dialer, over the last 3 weeks some agents have been unable to initiate the Begin Call function to dial out from the Purecloud web-based UI. When they press the button nothing happens and they have to dial manually. I have raised a case with support and the workaround to re-provision the phone and reboot it has failed to work.
When I look at the console logs there are reference to the stack-logger not detecting a headset. Is this something within Purecloud/ The handset or the headset?
tim.smith | 2018-11-30 14:56:24 UTC | #2
Please continue to work with Care on this issue. The Developer Forum is focused on APIs and customizations and is not an alternative to Care.
system | 2018-12-31 14:56:27 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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