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The scheduled callbacks view is showing callbacks that were scheduled on the previous day. For example, if I set the date view to yesterday (25th July) the view shows some callbacks that were scheduled on the 24th July as well. Is there any reason for this? We are trying to get a day-by-day breakdown of the callbacks that are scheduled on a specific date, and this is impacting the accuracy of the reports. Screenshot below shows callbacks that were scheduled on the 24th appearing in yesterday's (25th) view:

The scheduled callbacks view is showing callbacks that were scheduled on the previous day. For example, if I set the date view to yesterday (25th July) the view shows some callbacks that were scheduled on the 24th July as well. Is there any reason for this? We are trying to get a day-by-day breakdown of the callbacks that are scheduled on a specific date, and this is impacting the accuracy of the reports. Screenshot below shows callbacks that were scheduled on the 24th appearing in yesterday's (25th) view:

Hi James,

The view displays currently scheduled callbacks. As such is will show all callbacks that haven't exceeded the Scheduled Time and isn't filtering by the Conversation Start time.

The scheduled callbacks view is showing callbacks that were scheduled on the previous day. For example, if I set the date view to yesterday (25th July) the view shows some callbacks that were scheduled on the 24th July as well. Is there any reason for this? We are trying to get a day-by-day breakdown of the callbacks that are scheduled on a specific date, and this is impacting the accuracy of the reports. Screenshot below shows callbacks that were scheduled on the 24th appearing in yesterday's (25th) view:

Hi Samuel,

There doesn't appear to be any consistency or logic behind what is displayed for a specific date though. For example, here I have the data set to Sunday the 28th July, and I can only see callbacks that were created on the previous day (Saturday 27th):

If I then go back another day to the 27th, I can see callbacks created on the 27th and on the 26th:

Why do the callbacks created on Friday 26th not appear in the view when set to Sunday 28th? There is no option to filter on the conversation start date other than change in the date range at the top. This mix of start dates makes it very tricky to get an accurate day-by-day breakdown of scheduled callbacks.

Hi James,

The view displays currently scheduled callbacks. As such is will show all callbacks that haven't exceeded the Scheduled Time and isn't filtering by the Conversation Start time.

The scheduled callbacks view is showing callbacks that were scheduled on the previous day. For example, if I set the date view to yesterday (25th July) the view shows some callbacks that were scheduled on the 24th July as well. Is there any reason for this? We are trying to get a day-by-day breakdown of the callbacks that are scheduled on a specific date, and this is impacting the accuracy of the reports. Screenshot below shows callbacks that were scheduled on the 24th appearing in yesterday's (25th) view:

Hi James, 

I looked into this further and I was incorrect, it is filtering by Conversation Start time. 

Results are based on conversations with activity within the specified date range matching all the supplied filters. The interval must cover the UTC date the conversation started to be included in the search results. For more information, see developer center article. 

If you are filtering a date range of 27th July BST, then this would be 11pm 26th July - 11pm 27th July UTC, then it does pull the records of both 26th and 27th July as the conversation happened on a day within those date ranges.

Hi Samuel,

There doesn't appear to be any consistency or logic behind what is displayed for a specific date though. For example, here I have the data set to Sunday the 28th July, and I can only see callbacks that were created on the previous day (Saturday 27th):

If I then go back another day to the 27th, I can see callbacks created on the 27th and on the 26th:

Why do the callbacks created on Friday 26th not appear in the view when set to Sunday 28th? There is no option to filter on the conversation start date other than change in the date range at the top. This mix of start dates makes it very tricky to get an accurate day-by-day breakdown of scheduled callbacks.

Hi James,

The view displays currently scheduled callbacks. As such is will show all callbacks that haven't exceeded the Scheduled Time and isn't filtering by the Conversation Start time.

The scheduled callbacks view is showing callbacks that were scheduled on the previous day. For example, if I set the date view to yesterday (25th July) the view shows some callbacks that were scheduled on the 24th July as well. Is there any reason for this? We are trying to get a day-by-day breakdown of the callbacks that are scheduled on a specific date, and this is impacting the accuracy of the reports. Screenshot below shows callbacks that were scheduled on the 24th appearing in yesterday's (25th) view:

Hi Sam,

Thanks for the feedback. That does make some sense but I am still a bit confused why interactions created before 11PM would still show? Or does it just capture any interactions on that date, regardless of the time range specified?

Either way, that does give me a workaround as I can set the date range to be 1AM-1AM instead.

Thanks,

James

Hi James, 

I looked into this further and I was incorrect, it is filtering by Conversation Start time. 

Results are based on conversations with activity within the specified date range matching all the supplied filters. The interval must cover the UTC date the conversation started to be included in the search results. For more information, see developer center article. 

If you are filtering a date range of 27th July BST, then this would be 11pm 26th July - 11pm 27th July UTC, then it does pull the records of both 26th and 27th July as the conversation happened on a day within those date ranges.

Hi Samuel,

There doesn't appear to be any consistency or logic behind what is displayed for a specific date though. For example, here I have the data set to Sunday the 28th July, and I can only see callbacks that were created on the previous day (Saturday 27th):

If I then go back another day to the 27th, I can see callbacks created on the 27th and on the 26th:

Why do the callbacks created on Friday 26th not appear in the view when set to Sunday 28th? There is no option to filter on the conversation start date other than change in the date range at the top. This mix of start dates makes it very tricky to get an accurate day-by-day breakdown of scheduled callbacks.

Hi James,

The view displays currently scheduled callbacks. As such is will show all callbacks that haven't exceeded the Scheduled Time and isn't filtering by the Conversation Start time.

The scheduled callbacks view is showing callbacks that were scheduled on the previous day. For example, if I set the date view to yesterday (25th July) the view shows some callbacks that were scheduled on the 24th July as well. Is there any reason for this? We are trying to get a day-by-day breakdown of the callbacks that are scheduled on a specific date, and this is impacting the accuracy of the reports. Screenshot below shows callbacks that were scheduled on the 24th appearing in yesterday's (25th) view: