Genesys Cloud - Main

When multiple "Scheduled Exports" schedules are active, each distinct email is sent with the same Subject text. At a glance, staff cannot see which email represents which report, they must click each one and look at the attachment.

Is there a way to force the email system to use a distinct Subject name, such as adding the report file name into the Subject? 

If each export email had the export file name in the Subject, staff could quickly identify which email holds the report they want to see.

#Reporting/Analytics

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Donald McClendon
Florida Commerce
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Hi Donald,

At this time its not possible to change the email subject, but I would certainly add this use case to Dynamic Naming for Scheduled Exports to see if this can be included 

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 10-02-2024 10:10
From: Donald McClendon
Subject: Scheduled Exports: Can we add the export file name into the email Subject line

When multiple "Scheduled Exports" schedules are active, each distinct email is sent with the same Subject text. At a glance, staff cannot see which email represents which report, they must click each one and look at the attachment.

Is there a way to force the email system to use a distinct Subject name, such as adding the report file name into the Subject? 

If each export email had the export file name in the Subject, staff could quickly identify which email holds the report they want to see.

#Reporting/Analytics

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Donald McClendon
Florida Commerce
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