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  • 1.  Scheduled Exports -- Is there a way to revise the contents of existing scheduled reports?

    Posted 09-22-2025 16:02
    No replies, thread closed.

    I have reports that export on a scheduled basis, and all is working well, delivering to a local email address.  I'd like to modify one of the reports that is going out.  Is there a way to pick up where I left off with it, just adding that field and saving the change?  I don't seem to be able to get a version of the original fields and format short of starting from scratch and re-adding each of the fields by hand.  These critters here --

    How do I grab that existing Interactions report?  I don't mind rescheduling the new version, I do mind recreating the entire new version.


    #Dashboards
    #PerformanceExports

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    John Edwards
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  • 2.  RE: Scheduled Exports -- Is there a way to revise the contents of existing scheduled reports?

    Posted 09-22-2025 16:12
    No replies, thread closed.

    I think I found something.  I can find prior Saves by opening a new tab.



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    John Edwards
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  • 3.  RE: Scheduled Exports -- Is there a way to revise the contents of existing scheduled reports?
    Best Answer

    Posted 09-23-2025 05:11
    No replies, thread closed.

    Hi John,

    There is an existing idea on the Product Ideas Lab: Modify metrics of scheduled reports but if you have found a work around, please share as I think a lot of people would find that useful.



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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