Genesys Cloud - Main

Hi Team,

I am looking for a way to create a callback and offer that callback based on schedule ie between 10 AM and 3 PM on weekdays.

I can able to create callback and schedule a time via the API. But can I define a schedule that I create in Genesys or interval on which I could offer callback only on that duration? 

#Outbound

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Karthik S
Nexon Asia Pacific Pty. Ltd.
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We would love this feature too.

For outbound campaigns the way I've seen mentioned previously is to have separate campaigns for each bucket of time, eg a 10am to 3pm campaign  9am to 2pm campaign etc. And then move the callback to the relevant campaign.

We really need to be able to set a preferred timeframe for a campaign outbound call or callback, not just a single time point.

I thought there was an idea for this, but couldn't track it down. If I do I'll share it.  If the idea doesn't exit it should.